Privacy Policy
Effective Date: December 31, 2024
Last Updated: May 2025
This Privacy Policy outlines how Mapleshore Property Maintenance Inc. (“Mapleshore,” “we,” “our,” or “us”) collects, uses, stores, and discloses personal information provided to us by individuals (“you” or “your”) through our website and related communication channels.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information in the following ways:
- Contact Forms: When you fill out our contact or quote request forms, we collect your name, email address, phone number, and property-related information voluntarily provided by you.
- Service Inquiries: When you reach out to us for consultations or estimates, we may collect property addresses, service preferences, and other logistical details necessary for communication and service planning.
- Website Analytics: Our website may collect non-identifiable data through cookies and analytics tools, such as IP addresses, device types, browser types, and browsing behavior (e.g. time on page, referring website).
- We do not knowingly collect personal information from individuals under the age of 18.
2. How We Use Your Information
Mapleshore uses collected information for the following purposes:
- To respond to service inquiries and provide quotes
- To communicate with clients and prospects regarding services and availability
- To schedule, deliver, and manage property maintenance and landscaping services
- To process payments and invoicing (when applicable)
- To improve our website, marketing campaigns, and customer experience
- To meet legal, safety, and regulatory obligations
We limit the collection and use of personal information to what is necessary for these purposes.
3. Disclosure of Information
We do not sell or rent personal information to third parties. We may share your information with:
- Service providers and subcontractors who assist with operations, such as customer support, web hosting, IT infrastructure, or property services (only as required to perform specific functions on our behalf)
- Government agencies or legal authorities, if required by law, regulation, subpoena, or court order
All third-party partners are bound by confidentiality and data protection obligations.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above, or as required by law. When no longer needed, your data will be securely deleted or anonymized.
5. Data Security
Mapleshore takes appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we implement reasonable measures, no method of transmission over the internet is 100% secure. We encourage you to exercise caution when sharing sensitive information online.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request corrections to any inaccuracies
- Withdraw your consent (subject to legal or contractual limitations)
- Request deletion of your personal information
To exercise any of these rights, please contact us using the details below. We may require identity verification to process your request.
7. Third-Party Websites
Our website may contain links to external websites not controlled by Mapleshore. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies separately.
8. Cookies & Website Tracking
Mapleshore’s website uses cookies to enhance site functionality and analyze visitor behavior. You can choose to disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the site.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website with the effective date clearly stated.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Mapleshore Property Maintenance Inc.
P.O. Box 31016, Ajax, Ontario, L1T 3V2
(365) 988-1535
[email protected]
